Giving (To Your Leasing Agent! Yes!!) so You Can Receive

We live in a pretty informal world down here in Houston. Even the who’s who of Houston don’t fuss with using the right fork or dressing for dinner. But there are still unspoken gestures in life–and in business–that no one wants to break. I still feel ashamed every time I forget to send a thank-you note. Some folks call it etiquette. Some call it courtesy.

I know the little things aren’t always the most important. But I know I like to go the extra where I can. Leave a three dollar tip instead of two. And send that thank you note. I think it makes for a better world with happier people, myself.

In my time as a leasing agent, I’ve learned that the most successful business relationships exist because both parties are committed to bringing something to the relationship. I work hard to bring 100% to each client relationship. But when my clients are 100% committed as well, we find the PERFECT apartment in record time. It’s synergy. Or something.

Everybody knows want to expect from their leasing agent. Timely communication. Thorough knowledge of apartments available in your price point with your specifications. And a willingness to find you the best apartment at a great price as soon as possible. I know that not all leasing agents fit the bill. But the good ones try to meet these expectations at the very least, by almost any means necessary. If you’re happy, we’re happy.

In terms of what agents need from clients in order to do their best work, that’s complicated. After all, you’re the client. We’re here to serve you. But at the same time, it’s nice to know when we’ve done a good job of helping you find a great place. But there are things you can do to make sure you get the most out of the experience as well as make it as positive as possible.

First, clearly communicate what you’re looking for in an apartment. If I could choose one super power, it would be mind-reading because then I could know exactly what my clients wish for in a place. Explaining your needs and wants isn’t the same as being demanding. It makes the process easier.

Next, be clear about your budget. I know I hate to waste a client’s afternoon showing apartments outside their budget. Be honest about where you’re are financially.

There’s nothing more satisfying than knowing a client enjoyed his or her time with me enough to pass my name along to their friends. It’s almost better than Christmas. Almost. And there’s an even easier way to say thanks. When you fill out your renter’s application, let them know who helped you find the place.


Because if properties know which agents are bringing them business, they keep us more up-to-date about rates, openings, renovations, and news so that we can better serve future clients. It’s just one way to give back and make the industry better for yourself and others.

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